full

full
Published on:

7th Aug 2019

69: ABCs of Outsourcing Staff with Aaron Klein (Part 1)

You can find an Indian or Phillipino assistant online for a fraction of the price of a local secretary. But, how do you know if they will be reliable? Will the effort involved in training them be worth the financial saving?

In this episode, Aaron Klein, CEO of Work Assisted, an outsourcing company, explains the ABCs of outsourcing from how to find the right people and communicate expectations clearly, to managing your passwords and online security. Whether you are a solopreneur working from your bed, or a manager of a company with multiple employees, this episode will have something of value for you.

 

My Guest: Aaron Klein

Aaron Klein, CEO of Work Assisted, has a passion for helping businesses save money and breakthrough to the next level, by allowing them to successfully outsource their Customer Service, Technical Support, Telemarketing, and Secretarial work.

When a business outsources their work to his call center, Aaron, together with his industrial engineer, looks into the company to fully understand the goals and how it operates. Collaboration has been a major factor of why clients love working with him, because that’s the glue that integrates Work Assisted as a part of their business.

 

Episode Highlights:

[13:01]: So I said, as I was walking out, “Listen, I’m gonna leave, and one day, I’m going to open my own call center, and you’re going to become my client. Like, that’s what I told him. And it happens, and now he’s my client, and we’re doing very well with him.

[18:13]: And then we got someone for the admin team, and the web dev put in like 35 hours, without ever like checking in, on a job that would have taken any of my internal team six hours or less. I don’t know what you did. Either you’re lying, or you’re completely incompetent. Because that was a six-hour job. Right?

[23:47]: So if you’re going to give them a task, what you need to understand is that they won’t just – okay, just build me a website or just answer all the calls. It really needs to be laid out very carefully, every little thing needs to be discussed. If you want them to work with you in a certain way or you have a certain style, you need to explain that to them. And even more, you need to write that down, and then send them a PDF to their email about how you’d like them to work with you. But very, very clearly take that time.

[33:43]: So I had a client and we said that he needs to find a secretary, a male secretary. So we named him “Sam Secretary”. And then he’s telling me about this new guy that he found and looks really good. And he’s calling him Sam. So I said, “Okay, but what’s his real name?” He was like “Estie, it’s Sam!” I was like “No way!!”

[37:19]: I get my assistants to email things to my printer and order me food online to get delivered to my office.

[40:33]: Actually, some of my clients are like, “Can I have one of your assistants?” I’m like, “No, no, I made this. I went and I found them, and then I spent tons of time and energy training them. Mine now.”

[49:24]: But without telling anybody yet, because you never want to tell anybody you’re considering outsourcing, because you could get backlash sometimes.

[53:12]: Focus is still it’s still a struggle for me. The problem is that I’m trying to right now to take on so many things… and in general, focus is always a hard thing, because the question is, where do you go next? What do you do now?

 

Quote: 

Make things happen.

 

Resources & Links:

 

For part 2 of this episode, where you can learn more about outsourcing, go to estierand.com/69-2


Did you enjoy this episode?
Then
subscribe to my podcast on iTunes, so you can get automatic updates whenever another episode goes live (and you will be helping me get to #1 on iTunes, making us all cooler in the process!)

Listen for free

Show artwork for Create Your Own Salary (previously Business Breakthrough)

About the Podcast

Create Your Own Salary (previously Business Breakthrough)
Humanizing business and businessifying humans.
We're humanizing business, and businessifying humans.

Join us as successful business owners talk about the PIVOTAL MOMENTS that got them to where they are AND what they still CURRENTLY STRUGGLE WITH.



My dream always was, and still is, to help small business owners live their dreams. I've noticed that ALL BUSINESS OWNERS STRUGGLE SOMEWHERE. Even those that look so shiny and perfect on the outside are hurting somewhere on the inside.

Many of the podcasts out there feature rags-to-riches success stories with the promise that you can do it too! Ever felt that you really can't?

That's why I've started the Business Breakthrough Podcast, FEATURING STORIES YOU CAN RELATE TO, SHARING STRUGGLES YOU CAN LEARN FROM. The show features business owners- from those just starting out to the super successful - and in addition to exploring previous TRANSFORMATIONAL BUSINESS MOMENTS, together we reach a Business Breakthrough live on air.

About your host

Profile picture for Estie Starr

Estie Starr

Estie Starr is an award-winning business consultant, exceptional marketing strategist, avid speaker, and founder of Strand Consulting, a multinational business consultancy that’s focused on helping small business owners scale their businesses to make big profits. She believes very strongly that people can build professional and profitable businesses doing what they love, and she’s here to guide them so they can bring their vision to life with a lot more ease.